We offer an easy to use 7-Day Money Back Guarantee on plans purchased on WhoopMobile.com or via phone with our Whoop Customer Care team. You can request a refund and cancel your new Whoop Mobile service activation for any reason within 7 calendar days of activation and we will refund the full purchase price and any associated taxes and fees. Just call Whoop Customer Care at 888-300-4058.
Refunds will be processed within 10 business days after you contact us.
For plans purchased through Whoop Mobile’s official amazon.com page, refund requests must be made through Amazon.

Our Whoop Customer Care team is standing by ready to help at 888-300-4058, just give us a call!

Yes, we are a new prepaid cell phone provider. However unlike all the other new players, we have two things that make us great. We operate on the nation's largest 5G network so you never have to worry about service or coverage. 2. While Whoop Mobile is new, we've been working in Telecom for years. You may have heard of our sister company - Whoop Connect - who offered government subsidized cell phones under the ACP program for years. We had 500,000 satisfied customers there who helped us to really learn our stuff!

Absolutely! Just call 888-300-4058 and our helpful Whoop Customer Care team will get you all set.

Whoop Mobile proudly has service with one of the largest carriers in the nation.
With Nationwide 4G and 5G mobile coverage in the USA.

Once you've prepaid for your plan, your SIM should arrive in 5-7 business days. If that is too long, you can choose expedited shipping at checkout and get it in 2-3 days.

It depends on how you use your phone, but here are some general guidelines:

• 2 GB per month covers basic browsing and messaging
• 3–5 GB per month covers general social media scrolling and some video streaming
• 5–10 GB per month is your best bet if you're into spending time video streaming and app downloads
• 10 GB+ per month is perfect for the person who spends half their time on their phone streaming or transferring files

The amount of data you purchased based on your plan you selected.
• Unlimited talk and text
• High speed mobile data
• 4G and 5G internet

Getting more data is easy! Just log in to your My Accout here and click the Puchase Top-ups from the top navigation menu. Then pick what you need or upgrade your plan. You can also call Whoop Customer Care anytime at 888-300-4058 and they will help with whatever you need.

When you receive your SIM kit in the mail, you will need to go to this link to activate your account. Please select the “Transfer my existing phone number and Activate SIM” button to transfer your existing number to your Whoop Mobile account. Please follow the instructions on the screen. You can also call Customer Care at 888-300-4058 to transfer your existing phone number. You will need your phone number, account number, address of the previous account, and pin.

It usually takes a few hours. If the number doesn't transfer within 48 hours please call your old carrier to see if there is an issue with the transfer as they are the ones who have to handle it.

If you are transferring your existing phone number, your service must be active with the original carrier in order for them to release your phone number and transfer to your Whoop Mobile SIM. If you will be using a new Whoop Mobile generated phone number, you will need to cancel your account with your previous carrier.

Yes! We want you to keep the phone you like or if you don't like your phone you can get another one from the Whoop store, by visiting our Products page.

Yes, you can select a new phone at this link.

Contact customer care at 888-300-4058 and they will provide you with instructions.

Steps to install your SIM:
• Make sure that your phone is powered off.
• Locate the SIM. The location of the sim card tray varies depending on your phone model. For example, your SIM card might be in a tray on the side or top of your phone. If not, you may need to remove the back cover of your phone to locate the SIM.
• Use the SIM ejector tool provided or a paper clip to open the tray and remove your old SIM.
• Insert the new SIM into the SIM slot.
• Power on your phone.
• Try making a call to check if your service is fully working.
Please watch the Whoop Mobile SIM instruction video as an additional resource.

Steps to activate your phone:
• Connect to Wi-Fi or use a laptop, and go to www.whoopmobile.com/activate and follow the simple on-screen instructions.
• Enter the SIM card number (found on the back of your sim card package).
• You will have the option to transfer your existing phone number on this screen as well.
• Make a test call to ensure your device is working properly.
• A successful message will appear on your phone or website.
Alternatively, you can follow the instructions in your sim kit or go to the activation page here.

No, you do not need to back up your data to activate your services on Whoop Mobile. However, it’s always a good idea to back up your data.

We will send you a message every time your data is about to reset to remind you. But also keep in mind our plans run for 30 days so if you are on a multi-month plan your data will be renewed every 30 days. Only bought one month? We'll send you a reminder to prepay for the next month to help you renew so that you stay online.

No, your data does not rollover to the next month.

You can switch plans at any time.
You can also top-up by calling customer care at 888-300-4058.

Yes, depending on your plan you will have mobile hotspot. Please check your plan details.

You can enter your address or zip code to determine your coverage at this link. Please note that Whoop Mobile only has service in the USA.

Yes we do! With data for every destination, our sister company Whoop Go! offers easy to buy eSIM data plans that work in 174+ countries. It's affordable data for anywhere you travel, easy to install, instantly able to activate upon arrival and works with any device or phone plan. Just visit the International Plan page on our website or go to WhoopGo.com.

No, we do not offer family plans. We have something better!! We offer a range of affordable plans that can work for you and your family. You can choose the right plan for you and each member of your family. Pick Your Price!

It's easy and is the best way to ensure seamless service. You have two choices to set up auto-pay, call Customer Care at 888-300-4058 or go online to your My Account and select the auto-pay option to enroll.

Well to make sure that happens as rarely as possible, we send payment reminder emails or texts so you know when you will be charged. However if a declined payment happens all you need to do is call Whoop Customer Care at 888-300-4058 and we can help get that fixed.

Yes, you can change your number. Please call Customer Support at 888-300-4058.

Go online and log in to your My Account portal or call our Customer Service team at 888-300-4058. We're happy to help!

Sign into your My Account using your phone number or email to get access. You then use the “Forgot Password” link to reset your password. You will receive an email to the email address on record with instructions to reset your password and then you'll be all set. Prefer to speak with someone? Call Whoop Customer Care at 888-300-4058. They will use the security question you provided to authenticate you and then will be happy to help.

Please check if your device is compatible at this link.

No, only the carrier where you purchased the device can unlock your device. If you still owe on your device, you will not be able to use it with Whoop Mobile.

Dial *#06# on your phone to find your IMEI.

Once the cost of the plan has been selected with your address, your taxes and fees will be calculated:

• Recovery Fee: The Recovery Fee is assessed to help recover Whoop Mobile’s administrative costs to comply with various federal and state programs. Please refer to our terms and conditions for additional details.
• Telecom Taxes: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.

To resolve activation issues, follow these steps:

• Update Software: Ensure your device has the latest operating system. Check for updates in your phone settings.
• Wi-Fi Connection: Confirm that you have a strong Wi-Fi connection during the activation process.
• Device Lock Status: Make sure your device is unlocked. If it’s locked, contact your previous provider to unlock it.
• Compatibility Check: Verify that your device is compatible. Check this link.
• SIM Management:
  • Remove any old SIMs or delete any e-SIMs from your device.
  • Ensure all other SIMs are turned off and deleted.
  • Try removing and reinserting your Whoop Mobile SIM.
• Restart Your Device: If problems persist, restart your device by turning it off and back on.
• Contact Support: If you still can't activate your device, please call us at 888-300-4058.

Whoop Wednesday is our special giveaway day to show our subscribers how much we appreciate them as customers. Just go online to our Whoop Wednesday page to register for our every other week prize giveaway.

Prizes include swag, free data, devices, trips & more! Keep checking back and registering to win.

We are in the process of building out our Loyalty Program. But the basic concept is that you earn points for plan purchase and those points will be redeemable for more data, phones, tablets and other useful mobile accessories and features. We promise this is coming very soon and by the time you have accumulated points to redeem we will have items to redeem for!

Whoop Mobile offers an impressive range of items, including phones, tablets, and other products that you can acquire using your Loyalty points.

Not quite yet. We are working on this and will have it available soon.

You can only keep and utilize your Loyalty points while you are an active Whoop Mobile customer.

Yes, Whoop Mobile facilitates donation of points to various charities.

Yes, absolutely! For every referral (new customer) who purchases at least one month of service with Whoop Mobile and stays for over 7 days, you will get $10 towards your future bills with the Whoop Mobile prepaid service. We will send you a QR link that you can send out to your friends to earn you reward $$.